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Common questions

Frequently asked questions

At Venture, we aim to provide clear, helpful, and timely answers to all your important inquiries about our services and facilities.

We specialize in karting, trampoline activities, and creating fun environments for kids and families. Our focus is on safety and enjoyment.

We offer a variety of exciting activities including karting, trampoline fun, and a dedicated kids’ adventure park. Each service is designed to ensure safety and enjoyment for all ages.

Success for us is measured by customer satisfaction, safety standards, and the memorable experiences we create for families and children during their visits.

What are the safety measures in place for activities? We prioritize safety with trained staff, safety gear, and regular equipment checks. Your family’s safety is our top concern.

Frequently asked questions

At Venture, we aim to provide clear, helpful, and timely answers to all your important inquiries about our services and facilities.
General Questions

We are a Community Interest Company based in London, dedicated to providing accessible sports programmes for children aged 5 to 18 from all backgrounds, especially those who are disadvantaged or marginalized.

CIC stands for Community Interest Company. We are a social enterprise that uses our profits to benefit the community, particularly in addressing childhood obesity and promoting healthy living.

Programme Questions

Our programmes are designed for children aged 5 to 18 years, with activities tailored to different age groups and skill levels.

  • Football, basketball, dodgeball, cricket, tag rugby, nfl flag football, tennis, soft archery, boccia, hockey
  • Art and crafts workshops
  • Wheelchair accessible sports

Yes, we provide all necessary sports equipment. Children should bring:

  • Comfortable sports clothing
  • Trainers with good grip
  • Water bottle
  • Packed lunch (for full-day programmes)

We welcome children with additional needs and work to ensure all activities are inclusive. Please discuss your child's specific requirements when booking so we can make appropriate arrangements.

Yes, we offer a limited number of free places for families who cannot afford our programmes. Contact us to discuss eligibility and availability.

Booking Questions
  • Visit our Programmes page
  • Select your preferred programme
  • Complete the online booking form
  • We'll contact you within 24 hours to confirm
  • Parent/guardian and child details
  • Contact information and address
  • Medical conditions and allergies
  • Emergency contact details
  • Consent for policies and first aid

Yes, modifications and cancellations are possible. Please refer to our Terms and Conditions for specific policies and any applicable fees.

We accept various payment methods including bank transfers, card payments, and payment plans. Specific options will be provided upon booking confirmation.

Safety Questions
  • All staff are DBS checked
  • Qualified first aiders on site
  • Comprehensive safeguarding policies
  • Regular risk assessments
  • Clear emergency procedures
  •  
  • Immediate first aid provided on site
  • Parents contacted immediately
  • Emergency services called if necessary
  • Incident recorded and reported
  • Follow-up with parents

We may take photographs for safety monitoring and, with separate consent, for promotional purposes. You can opt out of promotional photography while still participating in programmes.

Health Questions

Please declare all medical conditions during booking. We can accommodate most conditions with proper information and preparation.

We take food allergies very seriously. All dietary requirements must be declared during booking. We maintain allergen-free zones and have emergency procedures in place.

Children who become unwell will be isolated in a comfortable area, parents contacted immediately, and appropriate care provided until collection.

Contact Questions

We have a formal complaints procedure. Contact us directly first, and if unresolved, you can escalate to our board of directors or relevant regulatory bodies.